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Patient Rights

The patient has a right to:

  • Be informed of his/her rights as a patient in advance of, or when discontinuing, the provision of care.
  • Exercise these rights without regard to race, sex, cultural, educational or religious background or the source of payment for care.
  • Receive considerate and respectful care, provided in a safe environment.
  • Remain free from seclusion or restraints of any form that are not medically necessary.
  • Coordinate his/her care with physicians and other healthcare providers.
  • Receive information from the physician about illness, course of treatment and the prospects for recovery in terms that he/she can understand.
  • Receive information about any proposed treatment or procedure as needed to give informed consent or to refuse treatment.
  • Have a family member or representative of his/her choice be involved in his/her care.
  • Full consideration of patient privacy with regards to consultation, examination, treatment or surgery.
  • Confidential treatment of all communication and records pertaining to patient care. Access to information in his/her medical records within a reasonable time frame, when requested.
  • Leave the facility even against medical advice.
  • Be informed by a physician or designee of the continuing healthcare requirements after discharge.
  • Examine and receive an explanation of the bill regardless of payment source.
  • Be advised of the facility’s grievance process.
  • Have all patient’s rights apply to the person who has legal responsibility to make decisions regarding medical care on behalf of the patient.
  • All facility personnel performing patient care activities observe the aforementioned rights.

Patient Responsibilities

The patient has the responsibility to:

  • Provide accurate and complete information concerning present complaints, past illnesses, current medications and dietary supplements, hospitalizations or any other health related issues.
  • Make it known whether the planned surgical procedure/treatment risks, benefits and alternative treatment have been explained and understood.
  • Follow the treatment plan established by the physician including physician instructions given by the nurses and other health care professionals.
  • Keep appointments or notify the facility and/or physician in advance, if unable to do so.
  • Accept full responsibility for refusal of treatment and/or not to follow instructions.
  • Assure that the financial obligations of his/her care are fulfilled as promptly as possible.
  • Be respectful of others in the facility: providers, staff and other patients.
  • Provide responsible adult to transport him/her home from the facility following surgical procedure.

Piedmont Orthopedics | OrthoAtlanta will promptly review, investigate and resolve any patient grievances or complaints in a timely manner. If you feel you have an issue, please contact the surgery center manager directly.

You may also contact our Compliance Officer, Wayne Blank, 678-996-7230, for further information about the complaint process.

Grievances may be filed with the following organizations:

Complaints against the Center:

Office of Regulatory Services
Attn: Complaints Unit
2 Peachtree Street, N.W.
Atlanta, GA 30303
(404) 657-5728 http://dch.georgia.gov

Complaints against the Physician:

Composite State Board of Medical Examiners
Attn: Enforcement Unit
2 Peachtree Street, N.W., 36th Floor
Atlanta, GA 30303
(404) 657-6487 http://medicalboard.georgia.gov

All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call 1-800-633-4227 or visit the webpage at: http://www.medicare.gov/claims-and-appeals/medicar...

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