The patient has a right to:
- Be informed of his/her rights as a patient in advance of, or when discontinuing, the provision of care.
- Exercise these rights without regard to race, sex, cultural, educational or religious background or the source of payment for care.
- Receive considerate and respectful care, provided in a safe environment.
- Remain free from seclusion or restraints of any form that are not medically necessary.
- Coordinate his/her care with physicians and other healthcare providers.
- Receive information from the physician about illness, course of treatment and the prospects for recovery in terms that he/she can understand.
- Receive information about any proposed treatment or procedure as needed to give informed consent or to refuse treatment.
- Have a family member or representative of his/her choice be involved in his/her care.
- Full consideration of patient privacy with regards to consultation, examination, treatment or surgery.
- Confidential treatment of all communication and records pertaining to patient care. Access to information in his/her medical records within a reasonable time frame, when requested.
- Leave the facility even against medical advice.
- Be informed by a physician or designee of the continuing healthcare requirements after discharge.
- Examine and receive an explanation of the bill regardless of payment source.
- Be advised of the facility’s grievance process.
- Have all patient’s rights apply to the person who has legal responsibility to make decisions regarding medical care on behalf of the patient.
- All facility personnel performing patient care activities observe the aforementioned rights.
The patient has the responsibility to:
- Provide accurate and complete information concerning present complaints, past illnesses, current medications and dietary supplements, hospitalizations or any other health related issues.
- Make it known whether the planned surgical procedure/treatment risks, benefits and alternative treatment have been explained and understood.
- Follow the treatment plan established by the physician including physician instructions given by the nurses and other health care professionals.
- Keep appointments or notify the facility and/or physician in advance, if unable to do so.
- Accept full responsibility for refusal of treatment and/or not to follow instructions.
- Assure that the financial obligations of his/her care are fulfilled as promptly as possible.
- Be respectful of others in the facility: providers, staff and other patients.
- Provide responsible adult to transport him/her home from the facility following surgical procedure.
OrthoAtlanta will promptly review, investigate and resolve any patient grievances or complaints in a timely manner. If you feel you have an issue, please contact the surgery center manager directly.
You may also contact our Compliance Officer, Wayne Blank, 678-996-7230, for further information about the complaint process.
Grievances may be filed with the following organizations:
Complaints against the Center:
Office of Regulatory Services
Attn: Complaints Unit
2 Peachtree Street, N.W.
Atlanta, GA 30303
(404) 657-5728 http://dch.georgia.gov
Complaints against the Physician:
Composite State Board of Medical Examiners
Attn: Enforcement Unit
2 Peachtree Street, N.W., 36th Floor
Atlanta, GA 30303
(404) 657-6487 http://medicalboard.georgia.gov
All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call 1-800-633-4227 or visit the webpage at: http://www.medicare.gov/claims-and-appeals/medicar...